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Free Shipping On All Orders over $100 Within Continental USA
Same Day Shipping!
At Mutts Mousers, we strive to deliver your Gift Basket with excellent service, and flexibility, every time. To that end, we offer Mutts Mousers “Special Care Gift Basket Delivery Services”.
We are pleased to offer Free Gift Basket Delivery Services in the United States and Canada with Same Day Shipping.
*Please note free shipping is NOT AVAILABLE for Hawaii, Alaska and U.S Protectorates.
Your Gift Basket Delivery will be delivered by experienced delivery service providers at No Charge — Locally and Across the USA and Canada!
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.
Whether your gift basket needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See details below to learn more about each of our delivery services.
Below are Mutts Mousers delivery services available for deliveries traveling within the USA and Canada
Mutts Mousers Express, Air & Priority Delivery Services
All of Mutts Mousers Express, Air & Priority Delivery Services are money-back guaranteed** delivery services.
Mutts Mousers Express® Services
Express® Guaranteed* Next Day Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today.
Receive guaranteed delivery in USA/Canada by the end of the next business day.* However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* on the business day specified by Mutts Mousers checkout.
When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express service.
Mutts Mousers Express 9AM®
Express 9AM® Guaranteed* Delivery by 9 a.m. the next business day. Ordering deadline: 2 pm today.
Delivery guaranteed* from select points to select points in USA/Canada by 9:00 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Mutts Mousers checkout .
Mutts Mousers Express® 10:30AM
Express 10:30AM® Guaranteed* Delivery by 10:30 a.m. the next business day. Ordering deadline: 2 pm today
Delivery guaranteed* from select points to select points in USA and Canada by 10:30 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Mutts Mousers checkout.
Mutts Mousers Express, Air & Priority Delivery Services
All of Mutts Mousers Express, Air & Priority Delivery Services are money-back guaranteed** delivery services.
Mutts Mousers Express® Services
Express® Guaranteed* Next Day Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today.
Receive guaranteed delivery in USA by the end of the next business day.* However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* on the business day specified by Mutts Mousers checkout.
When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express service.
Mutts Mousers Express 9AM®
Express 9AM® Guaranteed* Delivery by 9 a.m. the next business day. Ordering deadline: 2 pm today.
Delivery guaranteed* from select points in USA to select points in USA by 9:00 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Mutts Mousers checkout .
Mutts Mousers Express® 10:30AM
Express 10:30AM® Guaranteed* Delivery by 10:30 a.m. the next business day. Ordering deadline: 2 pm today
Delivery guaranteed* from select points in USA to select points in USA by 10:30 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Mutts Mousers checkout.
Mutts Mousers basic ground services are not money-back guaranteed* delivery services. Mutts Mousers Expedited Ground, Mutts Mousers Ground 9 AM, Mutts Mousers Ground 10:30 AM and Mutts Mousers Ground Evening are money-back guaranteed* delivery services.
Mutts Mousers Basic Ground® Service
Ground Service® Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. Typical (Not Guaranteed) delivery times are indicated when you checkout. With this alternative, shipments can arrive by the end of one or more business days, depending on your destination. For less time-sensitive shipments in one or more business days.This is a FREE service throughout Continental USA. In no event is a delivery tendered using Mutts Mousers Ground service eligible for a delivery guarantee.
Mutts Mousers Ground® 9AM
Delivery guaranteed* from select points in USA/Canada to select non-regional points in USA/Canada by 9:00 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Mutts Mousers checkout.
Mutts Mousers Ground® 10:30AM
Delivery guaranteed* from select points in USA/Canada to select non-regional points in USA/Canada by 10:30 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Mutts Mousers checkout
Mutts Mousers Ground® Evening
Delivery guaranteed* from most points in USA/Canada to select points in USA/Canada between 5:30 p.m. and 9:00 p.m. within two to six business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Mutts Mousers checkout.
We wrap with care
We Deliver with Care
MUTTS MOUSERS, GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY
MUTTS MOUSERS follows government and UPS/Fedex rules related to the delivery of beer, liquor, wine, and champagne. We use UPS and Fedex for all alcohol deliveries; UPS/Fedex will verify age upon delivery.
To be in compliance with these rules, all of our drivers are alcohol-delivery certified – and we take this seriously! We will ensure that anyone who receives a gift basket from Mutts Mousers is legally able to receive alcohol. Alcohol purchased should be for the personal consumption of the gift recipient and not for resale. If a gift recipient looks less than 25 years of age, we will require proof of age and a signature certifying that they are of age to purchase/receive alcohol.
Mutts Mousers complies with the various State rules and regulations as well as FEDEX/UPS shipping requirements.
All wine, champagne, beer and liquor baskets sold by Mutts Mousers with a value over $100 includes a $15 delivery charge. So far example, if the total price paid by a customer for a custom liquor basket before tax is $150, the price is $135 + $15 for deliver for a total of $150.00 plus taxes. We are required to charge a minimum delivery charge on all liquor orders.
Many of our gift baskets contain wine. There are some states where local laws prohibit us from shipping.
Here is a list of the states that we can ship wine to:
AK, AZ, CA, CO, CT, DC, FL, HI, ID, IL, IN, IA, KS, KY, LA, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NY, NM, NC, ND, NY, OH, OR, PA, RI, SC, TN, VT, VA, WV, WI, WY
AR, GA, ME, MD, TX, WA allow us to ship select wines.
WHAT IF NO-ONE IS AT HOME FOR THE DELIVERY?
For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift basket. If the driver cannot reach the gift recipient, they will leave a a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the gift cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a gift in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.
For Deliveries Outside of the Local Delivery Area - For shipments by common carrier, the courier will not attempt to contact the gift recipient if no one is at home when the gift arrives. Common carriers never call gift recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the gift can be picked up by the gift recipient (e.g. at the post office or a Drop Box). If the package is not picked up in the following 10 days, if will be returned to Mutts Mousers. Redelivery may be attempted . A re-delivery charge may be required at an additional charge (typically $15-$40).
SHIPPING FRESH TREATS, FOODS & BAKED GOODS, FLOWERS, PERISHABLES
Food, treat items, baked goods, ETC are perishable and, therefore, must be shipped quickly.
For this reason, we highly recommend customers request to have these kinds of items to be shipped on an express, same day or next day basis only.
If a customer does not choose same-day or rush service for an order, we will substitute the fresh product with something that can last longer so they arrive in good condition.
For orders that request fresh cheese, we will substitute non-perishable cheese if the expected delivery times are more than 24 hours or the cheese could good bad.
If a customer requests delivery of fresh food, treats, basked goods, etc by ground shipping, we cannot guarantee freshness or the quality of these items when they are received and will not refund customers if items have melted or the items are received in less than perfect condition.
Shipping To USA, Canada & The World
We ship to Canada on a regular basis and will charge you for the shipping charges we pay when we ship to the United States.
We ship most US orders to arrive via Purolator, USPS, CANPAR or FEDEX in 2-9 business days using ground services. Custom orders to the U.S.will arrive in 3-9 days in most metropolitan areas. Orders are shipped to the USA from Monday-Friday; weekend and holiday deliveries are excluded. Express/Rush Gift Basket Services are available to the USA. Please call us for details.
Alaska & Hawaii
Most items shipped to AK and HI are delivered via Purolator, USPS or FEDEX. Please call 1-888-887-4284 for details.
APO/FPO/PO Boxes
Please call 1-888-887-4284 to place an order for APO or FPO addresses; unfortunately, we cannot process these orders online. Rush delivery is not available.
International Shipping
Mutts Mousers ships across the globe! That being said, time of delivery and costs can vary greatly depending on the destination. If shipping an order outside of the United States or Canada , please call our Customer Service Representatives at 1-888-887-4284. We’re more than happy to help create a tailored shipping package to ensure your gift arrives precisely where it needs to.
Unless otherwise indicated, the following Mutts Mousers Specialized Services may be added to any delivery for an additional charge. Other specialized services may be available upon request.
HOLD FOR PICKUP
Where a gift recipient is not available to accept a delivery attempt by one of couriers, the delivery will be held at an authorized location for in-person pickup. Deliveries held for pickup will be held at the authorized location up to five business days. If the gift recipient fails to pick up the delivery during this time, the package will be returned to our warehouse at the customer’s expense. In such circumstances, the customer will not be entitled to any refunds as the items are not able to be resold.
ADMINISTRATIVE CHARGES
Mutts Mousers reserves the right to discontinue, apply new, or modify existing, administrative charges at any time and from time to time. Unless otherwise indicated, any of the following Mutts Mousers administrative charges may be applied to any orders placed with Mutts Mousers.
ADDRESS CORRECTION
An additional $10 charge may be applied per piece where the recipient’s address is incorrect, incomplete or illegible.
PROOF OF DELIVERY
Unless otherwise specified in these Terms and Conditions, we will provide electronic proof of delivery, where available, to customers at no extra charge by contact our customer service department. An additional $25 charge will be applied if a customer requests, and is provided with, a hard copy proof of delivery.
OUR GUARANTEE
At Mutts Mousers, We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations.
GIFTS/GIFT BASKETS DAMAGED IN TRANSIT
Upon delivery, please have the gift recipient inspect the delivered goods and notify us by email of any damage within five business days of the delivery date. By email, provide us with enough information to allow us to understand the situation including pictures of the damages. We will not process any claim for loss of or damage for any delivery unless notice thereof sets out the particulars of the origin, destination, parcel identification number (PIN), date of delivery and the estimated amount claimed in respect of such loss or damage is given to us within the time limits set out below, failing which we will have no liability in respect of the delivery. Documentation must include pictures of the damages, estimates for repair, or other records. Failure to submit the necessary supporting documentation will result in the claim being denied.
The right to damages of any kind against us will be extinguished unless we are contacted within five business days of the damage package being received or five days from the date on which the delivery should have been delivered, or five days from the date on which delivery stopped.
Excluding refund requests made in respect of our service guarantees, all claims must be submitted in writing by email with supporting documentation.
We do not accept returns of damaged gifts in any circumstances as most of the items that we sell are customized, gift wrapped or food items and cannot be resold. However, we will replace the damaged items if the damage was caused by Fedex, UPS or any courier and supporting documentation is provided. Items that are not damaged, will not be replaced.
DELAY
Upon request, Mutts Mousers will, at our sole option, refund or credit the delivery fees that a customer has paid if a guaranteed delivery is not delivered in accordance with the applicable service guarantee. The amount of the refund will be the difference between ground delivery costs and the delivery cost the customer paid. By accepting the Terms & Conditions herein, the customer recognizes that delays are beyond our control and a customer is limited to partial refunds of delivery fees only if a gift is delayed in transit.
We are not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.
EVENTS BEYOND MUTTS MOUSERS CONTROL
We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.