Privacy Policy

Last updated: June 6, 2026

Mutts & Mousers operates this website, including all related information, content, features, tools, products, and services, in order to provide customers with an online shopping, gifting, order fulfillment, delivery, and customer support experience. This website is powered by Shopify, which enables us to provide ecommerce services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit or use MuttsMousers.com, make a purchase, place an order, send a gift, use our order tracking or support tools, or otherwise communicate with us through the website and related services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you, a recipient, or another person.

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Recipient information, including the recipient’s name, delivery address, phone number, company or building details, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a gift order.
  • Gift-message information, including personalized greeting messages, notes, sender names, recipient names, pet names, occasion details, and other message content that you choose to include with an order.
  • Pet and gifting details, including information you provide about a dog, cat, or pet owner, such as pet name, breed, age, occasion, theme, preferences, selected add-ons, and other details used to create or support a pet gift basket.
  • Financial information, including payment card information, payment confirmation, transaction details, form of payment, billing details, and other payment-related information processed through Shopify, payment processors, or related service providers.
  • Account information, including username, password, account preferences, order history, saved addresses, settings, and related account details if you create or use an account.
  • Transaction information, including products you view, add to cart, purchase, customize, return, cancel, or inquire about, as well as order numbers, delivery status, and past transactions.
  • Alcohol-related information, where applicable, including information needed to support age verification, delivery eligibility, compliance, or restrictions related to alcohol products intended for pet owners only.
  • Communications with us, including information you provide through customer support inquiries, order questions, delivery requests, support widgets, contact forms, chat tools, phone calls, or other communications.
  • Device information, including information about your device, browser, network connection, IP address, operating system, and other unique identifiers.
  • Usage information, including information about how you interact with the website, products, pages, tools, apps, checkout, order tracking features, advertisements, and other services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you browse the website, place an order, send a gift, complete checkout, use a gift builder or customization tool, contact us, or otherwise provide information to us.
  • Automatically through the website, including from your device, browser, cookies, pixels, tags, analytics tools, and similar technologies.
  • From Shopify and other ecommerce service providers that help operate the website, process orders, and provide the services.
  • From payment processors, fulfillment providers, delivery partners, couriers, customer support providers, analytics providers, marketing partners, fraud prevention providers, and other service providers.
  • From partners, affiliates, or other third parties where permitted by law.

How We Use Personal Information

Provide, Tailor, and Improve the Website and Services

We use personal information to operate the website, provide ecommerce services, process payments, manage accounts, display products, support shopping features, improve website performance, and provide a more relevant shopping and gifting experience.

Order Fulfillment and Delivery

We use buyer, recipient, pet, gifting, and delivery information to prepare, customize, coordinate, fulfill, and deliver orders. This may include using recipient names, delivery addresses, phone numbers, company names, building details, suite or unit numbers, delivery instructions, pet names, occasion details, gift-message information, and other information needed to complete delivery or provide order support.

Gift Messages and Recipient Experience

We use gift-message information and related order details to prepare personalized messages, identify the intended recipient, and support the presentation and delivery of pet gift baskets and related gifts.

Pet Gift Customization and Product Preparation

We may use information you provide about a dog, cat, pet owner, occasion, theme, preferences, or selected add-ons to help create, prepare, recommend, or support a pet gift basket or related gift.

Alcohol and Regulated Product Support

Where an order includes alcohol or another regulated product intended for pet owners only, we may use personal information to support age verification, delivery eligibility, compliance obligations, fraud prevention, and restrictions required by applicable law or service providers.

Customer Support and Order Tracking

We use personal information to respond to customer support inquiries, provide order updates, assist with order tracking, answer delivery questions, help with product selection, and resolve issues related to purchases or deliveries.

Marketing and Advertising

We may use personal information for marketing, advertising, retargeting, promotional communications, and measuring the effectiveness of our campaigns where permitted by law and subject to your communication preferences.

Security and Fraud Prevention

We use personal information to help protect the website, authenticate accounts, process payments securely, detect and prevent fraud, investigate suspicious activity, enforce policies, and maintain the security of our services.

Legal and Compliance Purposes

We use personal information to comply with applicable laws, respond to valid legal process, maintain business records, enforce our terms and policies, and protect the rights, safety, and property of Mutts & Mousers, customers, recipients, service providers, and others.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, vendors, service providers, and other third parties who perform services on our behalf.
  • With payment processors, fraud prevention providers, fulfillment providers, delivery partners, couriers, order tracking providers, customer support providers, technology providers, hosting providers, analytics providers, and marketing service providers as needed to operate the website, process payments, prepare products, deliver orders, and support customers.
  • With delivery recipients, where reasonably necessary to coordinate or complete delivery, confirm delivery details, or provide order-related support.
  • With business and marketing partners to provide advertising, analytics, promotional, or measurement services where permitted by law.
  • When you direct us, request disclosure, use a feature that requires disclosure, or otherwise consent to our disclosure of certain information.
  • With affiliates or entities within our corporate group, where applicable.
  • In connection with a business transaction, including a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
  • To comply with legal obligations, enforce our policies, respond to lawful requests, prevent fraud, protect the website, or protect the rights, property, and safety of users, recipients, service providers, Mutts & Mousers, or others.

Relationship with Shopify

This website is powered by Shopify. Shopify may collect and process personal information about your access to and use of the website in order to provide, support, and improve Shopify-powered services, including ecommerce functionality, checkout, payment processing support, analytics, fraud prevention, and related services.

Personal information processed through Shopify may be handled in accordance with Shopify’s own privacy practices, as applicable. Shopify may also process information independently where required or permitted by law.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, support checkout and cart functionality, analyze website performance, improve the customer experience, prevent fraud, and support marketing or advertising activities.

Your browser or device may allow you to block, delete, or manage cookies. Some website features may not function properly if cookies or similar technologies are disabled.

Third-Party Websites, Apps, and Links

The website may include links to third-party websites, apps, platforms, payment tools, order tracking tools, support widgets, embedded services, or other features that are not controlled by Mutts & Mousers. We are not responsible for the privacy or security practices of third parties. If you interact with third-party services, review their privacy policies and terms.

Children’s Data

The website is intended for use by adults and is not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where required.

Security and Retention of Personal Information

We use administrative, technical, and organizational measures intended to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee perfect security.

We retain personal information for as long as reasonably necessary to provide the website and services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, support customer service, and carry out legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, portability, restriction, or objection to certain processing, or to opt out of certain uses of personal information.

These rights may be subject to legal limitations, verification requirements, and exceptions. We may need to verify your identity before responding to certain requests.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option included in our marketing emails, where available. Even if you opt out of promotional communications, we may still send non-promotional messages related to your account, orders, delivery, customer support, transactions, policy updates, or other service-related matters.

Complaints

If you have concerns about how we process personal information, please contact us using the contact methods available on this website. We will review privacy-related concerns and respond where required or appropriate.

International Transfers

Mutts & Mousers is focused on serving customers and recipients in the United States, but our website, Shopify, service providers, technology providers, and other partners may process, store, or transfer personal information in the United States or other countries. Privacy laws in those locations may differ from the laws where you live.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this website and update the date shown above. Your continued use of the website after a revised policy is posted means the revised policy applies to your use of the website going forward.

Contact

If you have questions about this Privacy Policy or need privacy-related support, please contact us through the Contact Us page on this website or by phone at (888) 969-3680.