Yes, all customers have the option to provide their own free personal greeting card message.  While placing your order online, simply select the type of card you'd like to include from the "What Type of Greeting Card?" drop-down menu, then type your full message in the "Greeting Card Message" box found at the bottom of the next page. Don't forget to sign it!

If you realize you've forgotten to write a greeting card message, don't worry! Simply e-mail us the message you'd like to include (you can always respond directly to your order confirmation/receipt), and we'll do our best to update it for you. While greeting card messages aren't mandatory, we do encourage customers to write them because they are a quick and easy way of making sure recipient knows who the basket is from.  

If you'd prefer to provide us with your own physical card, please contact us prior to placing the order so that we can make the proper arrangements. All physical cards must be mailed to our warehouse and arrive no later than three business days prior to the date on which the basket is scheduled to be dispatched from our facilities; we will not be held accountable for cards that are delayed/lost in transit.

When you place an order with Mutts & Mousers Gift Baskets, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph on our website. As per our substitution policy, minor substitutions are sometimes necessary and do occur from time to time, but we will always substitute products with similar items that are either equal to or greater than the original in value, while taking utmost care to ensure that your purchase retains its original theme and aesthetic.

Products and add-ons such as flowers/bouquets, fruits and balloons may appear different and vary slightly from time to time due to location, climate and current availability.

Although our facility is located in Toronto & New York, customers are able to place an order from virtually anywhere in the world using their preferred method.  You can either place an order online via the website, or request assistance via e-mail or live chat.

Customers can also contact our Toronto office at 647-946-2770 or Head office at 929-575-7770 to place an order by calling into our customer service department by, who is available to assist customers between the hours of 9:00 am – 4:30 pm EST, Monday to Friday.  The customer service department can also answer any questions you might have about the services we provide prior to placing an order.

We accept all major credit cards as payment, namely Visa, MasterCard and American Express.  When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although the Muttsmousers website does not accept Visa Debit as payment, you can similarly use PayPal to pay via Visa Debit instead by clicking the "Pay with Debit or Credit Card" link after selecting the PayPal option upon checkout.

Our online POS system utilizes state of the art data encryption technology to ensure that your credit information is never viewed by or shared with unauthorized personnel.  However, if you do not feel comfortable entering your credit card information online, you are welcome to call our customer service department and have a representative place the order for you.